Same happened to my mom just yesterday. My mom happens to be an anxious 75 year old woman who takes a long time to acclimate to anything new on her computer, and also relies on said computer for several critical areas of her life.
She called me in a panic from 6 timezones away, and I had to drop what I was doing and spend a good half a day walking her through the various transition and setup steps. Every 30 minutes she would plaintively ask me why she had to do this - she was perfectly happy with what she had and had no interest in anything new. Every time she asked and I had no good answer, vague thoughts that included the words "class" and "action" swam through my head.
She called me in a panic from 6 timezones away, and I had to drop what I was doing and spend a good half a day walking her through the various transition and setup steps. Every 30 minutes she would plaintively ask me why she had to do this - she was perfectly happy with what she had and had no interest in anything new. Every time she asked and I had no good answer, vague thoughts that included the words "class" and "action" swam through my head.