I don't really understand the importance of this story. Sure it's annoying and a huge inconvenience for the OP and I'm genuinely sorry for him. But it's a lost laptop.
How often does this happen? Can you think of a way of changing the process that would result in a net benefit for everyone?
If this story was "TSA gave away my diamond necklace" or "Nightclub cloakroom hands bag to wrong customer" we would recognise this story for what it is - one of those things. Backup your files, kids, keep an eye on your possessions at all times, get insurance, and don't get too attached to a piece of metal.
How often does this happen? Can you think of a way of changing the process that would result in a net benefit for everyone?
If this story was "TSA gave away my diamond necklace" or "Nightclub cloakroom hands bag to wrong customer" we would recognise this story for what it is - one of those things. Backup your files, kids, keep an eye on your possessions at all times, get insurance, and don't get too attached to a piece of metal.