Yeah. I see what you're saying in the parent comment – even getting this much of a response is a positive thing compared to existing practice, but it's not an overall positive. I suspect they want to avoid a possible lawsuit for unlawfully ticketing legally parked people and hope this blows over because they "gracefully addressed" their (illegal) practices.
A really great response would have been, ”Thanks for contacting us. We realize that we were wrong for issuing these tickets. We will now put in place a program to refund the people who were wrongly issued tickets.”
A really great response would have been, ”Thanks for contacting us. We realize that we were wrong for issuing these tickets. We will now put in place a program to refund the people who were wrongly issued tickets.”