The fact that they thanked him means exactly zero if they don't give back the money that they got from people who were lawfully parked, but still got erroneously fined by the department for reasons that directly contradict existing law.
It is easy to give verbal apologies (especially using hedging words like “....recent, abstruse change in the parking rules.” If the police are so confused by abstruse changes in the parking rules, how are normal people supposed to understand and obey them?). Monetary ones are more difficult to come by.
[EDIT: To make it clear, I'm not saying the work of 'iquantny hasn't resulted in positive change. It obviously has. Just that the department's response is, in my opinion, not positive enough.]
It is easy to give verbal apologies (especially using hedging words like “....recent, abstruse change in the parking rules.” If the police are so confused by abstruse changes in the parking rules, how are normal people supposed to understand and obey them?). Monetary ones are more difficult to come by.
[EDIT: To make it clear, I'm not saying the work of 'iquantny hasn't resulted in positive change. It obviously has. Just that the department's response is, in my opinion, not positive enough.]