Comment by astletron

I can think of many cases where I prefer a text-based interface to a phone call. I can't think of any case where I specifically prefer a bot-driven text-based interface to a human-driven text-based interface, though. If chatbots let companies build more and more effective text-based interfaces to replace call centers, then I'm at least a little excited, but it's the result and not the process that has my interest.