I think one of the failures is that UX is designed by people who are comfortable with the abstract, we (usually) know about what is happening in the background, and can figure how action A leads to result B, but most people are just not good at this stuff. For them, the UX has to be way more concrete, since they just do not have a clear picture of what is going on.
This also leads to some tech anxiety, an example of which was an acquaintance not long ago being unable to save a missed call into her contacts list on a Samsung/Android and worried that she was somehow too dumb to use the (very costly) "smartphone". Just a huge collective failure of the "smartest" people around to account for other people who are very different.
This also leads to some tech anxiety, an example of which was an acquaintance not long ago being unable to save a missed call into her contacts list on a Samsung/Android and worried that she was somehow too dumb to use the (very costly) "smartphone". Just a huge collective failure of the "smartest" people around to account for other people who are very different.