I would love to know what the reasonable approach would be ideal from the people talking bad things about GitHub. If they responded to issues right away people would complain too.
It's not easy to come up with a solid plan for new features and improvements, specially in a company this big (that has a lot going on as we all know).
What? You think they're going to get that list of complaints and start smashing some code? That letter is not even 1 month old.
I can kinda understand the frustration but keep in mind that there's a lot of other things to handle, it's more complicated than that.
In the meantime if you're really struggling, there are other great options available out there like BitBucket and GitLab.
It's not easy to come up with a solid plan for new features and improvements, specially in a company this big (that has a lot going on as we all know). What? You think they're going to get that list of complaints and start smashing some code? That letter is not even 1 month old. I can kinda understand the frustration but keep in mind that there's a lot of other things to handle, it's more complicated than that.
In the meantime if you're really struggling, there are other great options available out there like BitBucket and GitLab.