I kind of wish that software issue trackers/ALM/SCM/whatever-the-fuck-its-called-today would be a bit more opinionated and enforce some set of practices. I think some people are looking to these tools for help building an effective software workflow and are left with a configurable product that can work great -- if you've run projects effectively before. But if you haven't it turns into a nightmare.
I know that workflow, work item types, how to transition between states is kind of a deeply personal thing -- but often I wish I could just eliminate the mental overhead of trying to figure out how this project, manager, and team are using Jira/Rally/TFS/Trello/Pivotal and what state I need to put something at what time and which fields need to filled out and if we are using tags and why adding this critical bug to the current sprint is giving me a big scary warning and are we calling this a feature or a story or an epic or an enhancement or a task or a subtask and if I want to be looking at what this tool is calling a burndown chart or if its really the milestone progress chart in this project and what was that filter you used to see bugs that were open and also defined because I'm not seeing the bug that my customer is asking about and are we supposed to put new information as a comment or in the description or is it a new linked issue or a new child task or a new child bug or a link to the integrated wiki page...
I know that workflow, work item types, how to transition between states is kind of a deeply personal thing -- but often I wish I could just eliminate the mental overhead of trying to figure out how this project, manager, and team are using Jira/Rally/TFS/Trello/Pivotal and what state I need to put something at what time and which fields need to filled out and if we are using tags and why adding this critical bug to the current sprint is giving me a big scary warning and are we calling this a feature or a story or an epic or an enhancement or a task or a subtask and if I want to be looking at what this tool is calling a burndown chart or if its really the milestone progress chart in this project and what was that filter you used to see bugs that were open and also defined because I'm not seeing the bug that my customer is asking about and are we supposed to put new information as a comment or in the description or is it a new linked issue or a new child task or a new child bug or a link to the integrated wiki page...
(maybe I'm just the only one with these scars...)