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Tesla has a strange way of communicating with customers I think is best described as customer service vaporware. That is, they spend more time trying to create the illusion of customer service, rather than actually providing it. There is no mechanism for them to get feedback, as I tried to provide, so its difficult to see how they can improve if they don’t know where they are going wrong.Now we find out the unexpected corporate benefit of not having showrooms or physical locations by which to service clients - if they can't walk into your place of business and make a scene, just consider them a happy customer!
>In my experience, its a hobby masquerading as a company, and it can probably run as a hobbyist organization for some time.
This is the gut feeling I get with every over-the-top announcement by Tesla. Frequently I get down-voted here for griping about the linguistic flourishes in Tesla announcements, but I have my reasons. Sure, creating a neat innovation or clever door opening apparatus is impressive and all, and great for show, but the boring part of pulling it off reliably XX,XXX times is a totally different animal.
Also, a corporation where everybody is too on eggshells to point out that the boss lifted a customer's car and they're too scared to engage either the CEO or the customer is, for lack of a better concept, high-school-level drama lameness.
Now we find out the unexpected corporate benefit of not having showrooms or physical locations by which to service clients - if they can't walk into your place of business and make a scene, just consider them a happy customer!
>In my experience, its a hobby masquerading as a company, and it can probably run as a hobbyist organization for some time.
This is the gut feeling I get with every over-the-top announcement by Tesla. Frequently I get down-voted here for griping about the linguistic flourishes in Tesla announcements, but I have my reasons. Sure, creating a neat innovation or clever door opening apparatus is impressive and all, and great for show, but the boring part of pulling it off reliably XX,XXX times is a totally different animal.
Also, a corporation where everybody is too on eggshells to point out that the boss lifted a customer's car and they're too scared to engage either the CEO or the customer is, for lack of a better concept, high-school-level drama lameness.