There seems to be a bit of a false dichotomy underpinning this article that companies value feature growth above all else and this directly results in poor operational performance. However, you can get terrible availability without delivering any features whatsoever for months and months.
Two 9s of availability? Half the customers I've had would be ecstatic to have even ONE 9 of availability. And those guys hardly ever ship any code due to how encumbered developers typically are in those places and release maybe once every 6 months to a year perhaps. In fact, this is basically my typical experience with most enterprise customers I've worked with as a consultant - they're unable to execute almost anything materially important and customers put up with them because nobody else is in that niche enterprise market that's keeping people employed by lack of choice / market consolidation (healthcare.gov is just a visible example - plenty more projects are even worse with perhaps even larger budgets with zero media attention).
Two 9s of availability? Half the customers I've had would be ecstatic to have even ONE 9 of availability. And those guys hardly ever ship any code due to how encumbered developers typically are in those places and release maybe once every 6 months to a year perhaps. In fact, this is basically my typical experience with most enterprise customers I've worked with as a consultant - they're unable to execute almost anything materially important and customers put up with them because nobody else is in that niche enterprise market that's keeping people employed by lack of choice / market consolidation (healthcare.gov is just a visible example - plenty more projects are even worse with perhaps even larger budgets with zero media attention).