Comment by pkd

Amazon's service is head and shoulders above any other ecommerce player in India. Despite its late entry, it has largely replaced Flipkart as the provider of choice. This is almost exclusively due to the stellar service and customer support from Amazon. I've had to deal with customer support multiple times due to rescheduling delivery or returns, and have had a 100% pleasant experience. Compared to Flipkart, where the customer support people have very little to zero idea about every non trivial problem, it's amazing how Amazon has been functioning.