It's a total dick move on Philips's part to "update" incompatibility into existing products that people already own and have spend money and effort to integrate. These people bought product with the expectation of compatibility, now they're out their investment because of Philips's selfish business decision.
Even they have elevated support costs, Philips's made their bed by offering compatibility in the first place for many years. If they want to remove it, they really should introduce a new model ("Introducing Hue 2.0: Now with less bulb compatibility!") and leave the existing customers unaffected.
Even they have elevated support costs, Philips's made their bed by offering compatibility in the first place for many years. If they want to remove it, they really should introduce a new model ("Introducing Hue 2.0: Now with less bulb compatibility!") and leave the existing customers unaffected.