Ask HN: How do you handle customer support on your site?
Hi,
Customer support can make or break a site but for those with small businesses, handling customer support can be a real nightmare (esp. technical and billing questions). You can of course hire full time employee(s) but that is not an option until your site is making a sizable income, or you are funded.
So for the rest of us:
- what are the ways to handle customer support?
- Do you do it yourself, outsource it to some other site / person, or have hired person(s) do it?
- What is the average time it takes you to resolve customer queries?
- How much budget do you allocate for handling customer support?
Customer support can make or break a site but for those with small businesses, handling customer support can be a real nightmare (esp. technical and billing questions). You can of course hire full time employee(s) but that is not an option until your site is making a sizable income, or you are funded.
So for the rest of us:
- what are the ways to handle customer support? - Do you do it yourself, outsource it to some other site / person, or have hired person(s) do it? - What is the average time it takes you to resolve customer queries? - How much budget do you allocate for handling customer support?