Comment by petersouth

Every city water utility has this same problem. Having close knowledge of the problems, I don't think this is a good solution. Many of the customers get shut off and then immediately pay their bill along with the penalties (approx 3/4). This is often cyclical with the same people getting shutoff every couple months. Appears to me to be administrative. Should have financial people show them how to budget or organize their bills to prevent getting the fees so it doesn't happen again in the long run. Another thing the article points to is a $250 fee for turning on the water. Often when the water is turned on without authorization the utility equipment is damaged. The fix can involve calling out trade workers to saw out parts of streets and sidewalks and replacing expensive brass lead-free parts. $250 would be in the neighborhood of the cost.