I actually really like Confluence specifically because it's WYSIWYG -- not for myself, but because by being accessible, other (non-developer/technical) people actually use it. I hate having to deal with the mess that is every shared network drive at every company ever, or even worse, email attachments.
Personally, I'd be happy with just Markdown if it was just a group of devs, but that is a rarity. At my company now, we have tech support, IT, (non-technical) account reps and even to some extent HR and finance using it, and to get that to happen, it was essential to be very easy. There's still a handful of users that attach Word or PDF documents to a page, but at least it's accepted that the wiki is still the canonical location to get any type of documentation, company policy/forms, etc. Baby steps.
So well Confluence does have its warts, getting buy-in into non-technical departments trumps those.
Conversely, I've never seen a non-WYSIWYG wiki actually successfully deployed and used by non-technical users (as contributors) -- anyone else?
Personally, I'd be happy with just Markdown if it was just a group of devs, but that is a rarity. At my company now, we have tech support, IT, (non-technical) account reps and even to some extent HR and finance using it, and to get that to happen, it was essential to be very easy. There's still a handful of users that attach Word or PDF documents to a page, but at least it's accepted that the wiki is still the canonical location to get any type of documentation, company policy/forms, etc. Baby steps.
So well Confluence does have its warts, getting buy-in into non-technical departments trumps those.
Conversely, I've never seen a non-WYSIWYG wiki actually successfully deployed and used by non-technical users (as contributors) -- anyone else?