Comment by mgkimsal

why is "investment" the primary benchmark? if the costs of deploying services dropped (hardware costs dropped a lot, reliability improvements meant fewer replacements, etc), and someone's spending just remained the same for a year, is that 'reduced investment'? And is that bad? It's far too simplistic a measure. Are they serving more customers, and is customer satisfaction improving? Those seem like much better metrics to track than 'investment'.