Just tonight, my mother checked into an Airbnb in Vienna, Austria. She sent me photos of the bed which did not have new sheets, the towels which were not fresh, a band aid on the floor and some rubbish bins full of cigarettes and ash. The apartment was overall pretty dirty. The host's contact phone number goes straight to message bank (I also tried many times) and the host is not answering emails.
In this situation, what do you do?
She's travelling alone and in her 50s and as you can imagine, she's pretty upset. I decided to get her a hotel and called her an Uber. I then called Airbnb and they said they will attempt to contact the host and they will get back to us.
She wouldn't know what to do without me and if I weren't available, she'd probably end up wandering the streets at night looking for a hotel because she'd be too upset to return to the Airbnb place.
I think for now, I will stop recommending Airbnb.
In this situation, what do you do?
She's travelling alone and in her 50s and as you can imagine, she's pretty upset. I decided to get her a hotel and called her an Uber. I then called Airbnb and they said they will attempt to contact the host and they will get back to us.
She wouldn't know what to do without me and if I weren't available, she'd probably end up wandering the streets at night looking for a hotel because she'd be too upset to return to the Airbnb place.
I think for now, I will stop recommending Airbnb.