> Theoretically, it can guide operators to course-correct during a call to win over an angry customer
It's more like I feel like I have to get heated during every customer service call I might make now-a-days (at least when it comes to big companies) since calmly and rationally explaining your problem seems to give much worse results and waste much more of your own time.
It's more like I feel like I have to get heated during every customer service call I might make now-a-days (at least when it comes to big companies) since calmly and rationally explaining your problem seems to give much worse results and waste much more of your own time.