Comment by podman

SproutVideo • Brooklyn, NY • Onsite/Full-Time • https://sproutvideo.com/

SproutVideo is hiring a Head of Customer Support: https://sproutvideo.com/jobs

Requirements:

  - Able to work full time in our office in Williamsburg, Brooklyn
  - Can quickly master highly technical processes and our video hosting platform
  - Familiarity with live chat and support email platforms; phone experience a plus
  - 3+ years of SAAS customer success experience
  - Must be an excellent multi-tasker with a keen eye for detail and getting things right the first time
  - Ability to maintain a polite, calm, and positive attitude in all interactions with our customers even in stressful situations
  - Excellent writing skills and a strong command of English grammar; able to adopt the SproutVideo voice

Check out our jobs page for information about how to apply.